[HCM] Sea Freight Operation Supervisor
Job Responsibilities:
- Supervise and manage daily sea freight operations, including booking, documentation, customs clearance, and delivery coordination.
- Lead and develop the sea freight operations team through coaching, performance reviews, and continuous improvement.
- Maintain strong relationships with carriers, agents, customs brokers, and clients to ensure service excellence.
- Monitor shipment status and proactively address delays or disruptions.
- Ensure timely and accurate billing, invoicing, and reporting for all sea freight activities.
- Review and control shipment P&L to align with company budget and KPIs.
- Promote operational efficiency by identifying and implementing cost-saving initiatives.
- Ensure compliance with internal policies and external regulations.
- Support escalations from customers and internal teams; provide prompt and effective solutions.
- Participate in customer visits and manage customer-specific SOPs and performance reports.
- Handle recruitment, onboarding, and training for new team members when required.
- Take part in project assignments and business trips as needed.
Requirements
- Bachelor’s Degree in Logistics, Supply Chain Management, or related fields.
- 5–8 years of experience in ocean freight operations, with at least 2 years in a supervisory role.
- Solid knowledge of forwarding and logistics procedures.
- Proficient in logistics systems and MS Office (Excel, Word, PowerPoint).
- Strong English communication skills, both written and verbal.
- Excellent leadership, problem-solving, and interpersonal skills.
- DGR certification is a plus.
- Willingness to work overtime or weekends and travel for business as required.
Benefits
- Full salary during probation
- Full salary insurance + personal health insurance
- 13th month salary + KPI bonus
- Lunch allowance, parking allowance
- Annual leave, 01 Birthday leave
- Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company
- Training programs to develop career paths
- Company trips and lots of fun internal activities.
- CSR activities (planting trees, donating books…)
Contact Information
[HCM] Sea Freight Operation Supervisor