[HCM] Sea Freight Customer Service Executive
Job Description
- Follow booking matrix and submit booking to Carrier; release SO to shipper.
- Able to handle & mange all ocean export shipments from A-Z
- Ask D/N and invoice from carrier for preparing the payment’s request
- Send D/N to client or agent and follow up the payment
- Follow up with accountant about payment to carrier to get MBL
- Update systems and follow KPI as per Customer’s SOP.
- Ensure all troubles are solved or escalated to leader and manager timely.
- Keep good relationships with all partners, such as: carriers, vendors, internal and external customer, etc., to gain their best support.
Requirement
- Minimum 03 years of experience in a similar position, preferably in a freight forwarding company.
- Solid knowledge and hands-on experience in handling ocean export shipments, especially US and EU lanes.
- Bachelor’s degree or college diploma, preferably in International Business, Logistics, Supply Chain, or related fields.
- Good command of English (equivalent to Level B or above), especially in business communication and email.
- Proficient in Microsoft Office applications: Word, Excel, PowerPoint.
- Strong communication, problem-solving, and time management skills.
- Able to work independently and collaboratively in a team-oriented environment.
- Customer-oriented mindset with the ability to maintain strong relationships with carriers, vendors, and internal/external clients
Benefits
- Full salary during probation
- Full salary insurance + personal health insurance
- 13th month salary + KPI bonus
- Lunch allowance, parking allowance
- 12 days of annual leave, 01 Birthday leave
- Employee family bonding activities: Family Day, Happy Hour, Yoga Club at the company
- Training programs to develop career paths
- Company trips and lots of fun internal activities.
- CSR activities (planting trees, donating books…)
Contact Information
[HCM] Sea Freight Customer Service Executive